Technical Support Services

We provide several different support services, these include:

• Technical Support Portal
• Remote Support

Technical Support Portal

Access to the AKCSL Technical Support Portal is available to all customers who hold a support contract with us.

• Details on what is included in the support contract can be found here.
• Details on our technical support processes and procedures can be found here

Remote Support

AKCSL use Citrix GoToMeeting to provide ad-hoc remote support service and for also for product demonstrations. You will be given instructions by your support or sales representative on how to use our GoToMeeting service. 

We also provide SystemAssure to implement a comprehensive remote management and monitoring service for Small Business customers.