Zenprise looks at the overall health of your entire BlackBerry infrastructure.
Monitor RIM SRP: Proactively detects availability of the RIM network. Can correlate pending messages, mail delivery delays, synchronization problems to overall SRP availability issues.
Monitor Carrier Network: Identifies outages across carrier network that impact BlackBerry users.
Monitor BlackBerry Device: Determines overall availability of BlackBerry device. Introspects device for OS, PIN, IMEI, policies, flash size, and password enablement.
Monitor BlackBerry Enterprise Server: Identifies availability of critical services, including: BlackBerry Controller, and BlackBerry Dispatcher. Proactively detects hung MAPI threads plus critical errors in BES application log files. Measures pending messages, messages sent, messages received, filtered messages, expired messages, message latency, sync times, bytes sent to device, bytes received from device, failed MDS connections, disk queue length, available memory, TCP connection failures, TCP connection resets, and countless other performance metrics.
Monitor Exchange: Determines overall health of Exchange mail store as well as availability of critical services including: Information Store Service, and System Attendant. Automatically runs mailflow tests to determine availability and performance of mail within a routing group, across a routing group, and out to the Internet.
Monitor Active Directory: Monitors availability and performance of Global Catalogue servers and Domain Controllers. Identifies any configuration problems with service accounts, permissions, etc.
Monitor DNS: Ensures that name resolution is working correctly. Will validate resolution to SRP network and ensure overall DNS integrity (i.e. all MX records exists, proper use of CNAMES, A records, zones, etc.).
Monitor LAN/WAN Network: Runs real time tests like traceroutes, pings, telnets to ensure network availability.